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jbaileyRoughly transcribed conversation between me and Pizza Hut customer service:
me on phone: Hi! I posted a comment on your website a week and a half ago asking how I add toppings to a pizza that a store location carries, but aren't standard across the franchise. How long does it usually take to respond?
PH rep after asking for contact details: I don't see it here in the system. It's unusual that it takes this long to get keyed in. I can enter it directly though.
PH rep: Well, since we have been experiencing issues with the website for some time, I'll send this to the web team to let them know that this is one of the issues, too. In the meantime, sir, I advice you to place the order over the phone.
Well. +1 for honesty, I suppose. =) I can't think of another way she could've resolved the issue.
me on phone: Hi! I posted a comment on your website a week and a half ago asking how I add toppings to a pizza that a store location carries, but aren't standard across the franchise. How long does it usually take to respond?
PH rep after asking for contact details: I don't see it here in the system. It's unusual that it takes this long to get keyed in. I can enter it directly though.
PH rep: Well, since we have been experiencing issues with the website for some time, I'll send this to the web team to let them know that this is one of the issues, too. In the meantime, sir, I advice you to place the order over the phone.
Well. +1 for honesty, I suppose. =) I can't think of another way she could've resolved the issue.
